Privacy policy

JitterSystem operates https://www.jittersystem.com and provides digital advertising, lead generation, AI voice calling, lead qualification, automated follow ups, and appointment booking services.

This Privacy Policy explains how JitterSystem collects, uses, stores, and shares personal information when you visit our website, contact us, book a discovery call, or use our services.

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and business details.
• Website and social media links.
• Business revenue, advertising budget, marketing challenges, and service preferences.
• Information submitted through enquiry forms, discovery call booking forms, and other website forms.
• Information shared through email, phone calls, meetings, and other communications.

We may also collect technical information, including IP address, browser type, device information, pages visited, referral sources, and interactions with our website.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and schedule discovery calls.
• Assess whether our services suit your business.
• Communicate about our services, proposals, and agreements.
• Deliver advertising, lead generation, and automation services.
• Manage client accounts, campaigns, and appointments.
• Improve our website, services, and customer experience.
• Prevent fraud, protect our systems, and meet legal obligations.

We do not sell personal information to third parties for their own marketing purposes.

3. Advertising and Tracking Technologies

Our website and advertising campaigns may use cookies, analytics tools, tracking pixels, and similar technologies to understand website activity, measure campaign performance, and improve advertising.

These technologies may collect information about your browser, device, website interactions, and referral source.

You may manage cookies through your browser settings. Where required by law, we will request consent before using non essential tracking technologies.

Third party platforms, including advertising and analytics providers, may process information under their own privacy policies.

4. AI Voice Calls and Automated Follow Ups

JitterSystem provides systems designed to contact new leads promptly after they submit an enquiry, including AI voice calls, lead qualification, follow up communications, appointment booking, and reminders.

When a business engages us to operate these systems, we may process the lead's name, phone number, enquiry details, responses, qualification information, and appointment preferences to provide the requested service.

AI voice calls and automated communications will be used subject to applicable consent, disclosure, telemarketing, and privacy requirements.

Call recordings, transcripts, and summaries will be processed only where the relevant system is configured to collect them and the processing is permitted by applicable law and the applicable notices or consents.

Businesses using our systems are responsible for providing accurate disclosures and obtaining any permissions required for their campaigns. JitterSystem will process lead information according to the agreed service scope and applicable instructions.

5. How We Share Information

We may share information with service providers when necessary to operate our business and deliver our services. These providers may include:

• Website hosting and infrastructure providers.
• Advertising and analytics platforms.
• Customer relationship management systems.
• AI voice calling and automation providers.
• Calendar, email, messaging, and communication services.
• Payment processors and professional advisers.

We share only the information reasonably required for the relevant purpose.

We may also disclose information when required by law, to protect our rights, to investigate fraud or security incidents, or in connection with a legitimate business reorganisation.

We do not authorise service providers to use personal information entrusted to us for unrelated purposes.

6. Client Data and Lead Information

When JitterSystem processes lead information on behalf of a client, the client determines the purpose of the campaign and the information collected, while JitterSystem processes the information needed to deliver the agreed service.

Clients are responsible for ensuring their lead collection forms, advertising claims, privacy notices, consent language, and contact practices comply with applicable law.

JitterSystem does not purchase personal contact lists for unauthorised use or knowingly operate campaigns designed to bypass consent requirements.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, provide contracted services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary depending on the type of information, the service provided, contractual requirements, and applicable law.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to lawful retention requirements and the technical capabilities of our service providers.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

No website, online service, or method of electronic transmission is completely secure, so we cannot guarantee absolute security. We limit access to personal information to the people and service providers who need it to perform their roles, and we review our safeguards as our services change.

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate it and will provide notifications where required by applicable law.

9. Your Rights and Choices

Depending on where you live and the law that applies, you may have the right to:

• Access the personal information we hold about you and receive a summary of how it is used.
• Correct inaccurate or incomplete personal information.
• Request deletion of personal information that is no longer needed, subject to legal retention requirements.
• Withdraw consent where our processing is based on consent.
• Object to or restrict certain processing, including direct marketing.
• Request a copy of certain information in a portable format where this right applies.
• Raise a grievance with us and, where available, with the relevant data protection authority.

To make a request, contact us using the details below. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

10. Calls, Texts, and Marketing Preferences

You can stop receiving marketing emails by using the unsubscribe link in any email. You can stop receiving text messages by replying STOP, and you can ask not to be called again during any call or by contacting us.

We honour opt out requests promptly and update our records and the systems we operate on behalf of clients. Service related messages, such as appointment confirmations you have requested, may still be sent where permitted.

11. International Data Transfers

JitterSystem is based in India, and our service providers may process information in other countries, including the United States. When personal information is transferred across borders, we take reasonable steps to ensure it remains protected in line with this Privacy Policy and applicable law.

12. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us and we will take steps to delete it.

13. Third Party Links

Our website may link to third party websites, platforms, and booking tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, or legal obligations change. Updates will be published on this page with a revised effective date. Where changes are significant, we will take reasonable steps to let you know.

15. Contact Us

For questions, requests, or grievances about this Privacy Policy or our handling of personal information, contact JitterSystem:

• Email: office@jittersystem.com
• Phone and WhatsApp: +91 82488 47710
• Location: Chennai, Tamil Nadu, India
• Grievance contact: Prajith, Founder